Receiving a Truck Order
Freight & Shipping
Our freight orders are shipped by independent trucking lines, we do not handle the freight directly. While freight providers do their best to deliver orders as quickly as possible, especially for an immediate need, there is no guarantee on the delivery date unless an expedited service has been requested and agreed upon prior to shipment. We strongly encourage customers to place orders in advance to increase the chances of receiving product for a desired timeframe.
- All shipments are valid for one customer, to one location, in the continental United States.
- All freight orders are shipped prepaid to customer’s locations.
- Upon receiving an order, do not leave packages out in wet weather conditions. Please move order contents to a dry, secure location.
- The delivery agent, only if requested, will contact customer to schedule delivery appointment. This should be discussed or noted during the ordering process.
- It is the responsibility of the receiver to check the contents of the shipment for shortages or damages before signing for the order.
- There are two types of shipments we handle – LTL & volume. LTL (less than truckload) shipments make up most of our truck shipments. These shipments take up less than a full trailer. LTL drivers will bring the order contents to the back of the truck when delivering. The receiving party is required to offload the freight. Volume (larger) orders ship on a dedicated trailer. The volume driver does not help. The receiver must unload. This may require going into the trailer and/or unloading freight by hand if a forklift is unavailable.
Receiving Truck Order Shipments
It’s important to know what to expect when receiving a truck order to ensure the process goes smoothly. Having a base of understanding makes it easier and more efficient for all parties involved. Here are a few highly suggested recommendations to consider during that process.
- Once an order ships from Kwik Goal it’s assigned a PRO#. This is the tracking number for a truck shipment. Shipment progress can be tracked online with most carriers. If you need a PRO# for an order you can check your online account, shipping notification email, contact Kwik Goal directly or the authorized Kwik Goal dealer who directly handled the purchase for the tracking information.
- Its strongly encouraged to contact the carrier once the order has shipped. In the shipping confirmation email you should see the carrier’s name along with the tracking number. We do recommend all customers to be proactive in calling the carrier to set up an appointment. This is the best way to ensure a delivery date and time frame; the PRO# and local terminal number are needed to accomplish this step.
- For delivery, it is the responsibility of the receiver to check the contents of the shipment for shortages or damages before signing for the order. Please refuse visibly damaged pieces and advise Kwik Goal immediately for replacements. Refuse damaged pieces only – DO NOT REFUSE THE ENTIRE ORDER. Do not accept an order that is not addressed to you. Sometimes cross deliveries occur. A cross delivery is when two orders get mixed up by the carrier. Only accept pieces addressed to you or your organization. Do not accept pieces from another customer. Make sure to check the carton labels, we provide examples at the end of this document. A sample of a label can be found below.
- We would encourage a small group (2-4) of people be available for delivery (if possible). We strongly advise the customer compare the delivery contents against the bill of lading and inspect all packages for visible damages. The bill of lading is a document issued by the carrier acknowledging the receipt of the product and its contents. The bill of lading should match the order contents being received. If visual damage is present, it’s important to note this when signing for the shipment. The same goes for shortages, proper piece count should match with the bill of lading. If not, noting this shortage is key. Do not feel rushed through the process – count and inspect. It is imperative the process be accurate rather than quick.
- Be aware and know what to expect and look for. Here are a few examples of visible damages – product does not leave our warehouse in this condition. These conditions occur during transport.
Note, if you sign clear (without damage or short) for an order damaged or short, you are liable from that point forward. As the receiving party, you have 15 days to notify Kwik Goal of any concealed damages. A concealed damage is damage to a carton or product that is not evident upon a simple visual inspection. Concealed damages typically occur and are present after a product or part is opened or unwrapped.
Here are a few pictures of what our labels look like. Labels will contain:
Kwik Goal’s address
Complete Ship To Address
Carrier Name & PRO#
KG Order# & Customer PO#
Box/Carton sequence labels for the shipment
The carrier may:
- Contact you prior to delivery to set up a mutually agreed upon delivery date and time
- Hand-off transport duties to another third-party vendor at any time without notice
- Split orders into multiple delivery due to lack of truck allocation, loose pieces, etc.
- Split orders and deliver each package on different dates.
As the industry leader, we strive for the highest level of product quality and customer service that many have come to expect from us. Kwik Goal wants to ensure the best customer experience possible. Thank you for your continued support!